Refund and Return Policy
Refunds
Requesting a Refund: If you are not 100% satisfied with your purchase, please contact us at support@botanixhair.com so we can send our return address.
Eligibility: Refunds are not provided for orders that cannot be delivered due to an incorrect or incomplete address provided by the customer. This includes missing apartment numbers or other address details. Additionally, we have a 30-day refund policy, allowing you to request a return within 30 days of receiving your item.
Shipping Concerns: For customers who experience delays in shipping and cannot wait for delivery, partial refunds may be available. If you believe your order qualifies for this, please reach out to support@botanixhair.com for assistance.
Damaged or Incorrect Items: Upon receiving your order, please inspect it immediately. If you find any defects, damages, or discrepancies with the item, contact us right away at support@botanixhair.com with a photo of the issue so we can resolve it promptly.
Resend Policy
We will only resend packages if the original order could not be delivered due to an error on the courier’s or delivery service’s part. If the customer requests a resend to a different address, a $10 reshipping fee will apply. This fee covers the cost of processing and shipping the replacement package due to an address change initiated by the customer.
Address Changes
Requests to change the shipping address must be submitted within 24 hours of placing the order. Any address change requests made after this period will not be processed as the order will already be in the fulfillment stage.
Order Cancellation
Orders can be canceled within 20 to 30 minutes of placement, provided a valid reason is given. Once this time window has passed, cancellations cannot be processed as the order will be in the fulfillment stage.
Product Description Issues
If you believe the product you received does not match its description, please contact us at support@botanixhair.com. We will investigate the issue and provide a resolution based on the findings.
For any questions regarding refunds or order issues, please do not hesitate to reach out to us at support@botanixhair.com.