Shipping policy

Shipping Policy

All orders are shipped directly from our U.S. warehouse within 1–2 business days.
Once shipped, customers will receive a tracking number via email.
Estimated delivery time within the U.S. is typically 2–5 business days, depending on your location.

Please ensure all shipping details are accurate before completing your order. Botanix is not responsible for delays caused by incorrect addresses or carrier issues once the order has left our facility.

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Refund Policy

We offer a 30-day money-back guarantee. If you're not 100% satisfied with your purchase, contact us at support@botanixhair.com within 30 days of receiving your order and we'll send you our return address. See our full Refund Policy for details.

If you receive the wrong item or a damaged or defective product, please contact our support team within 7 days of delivery with your order number and photo proof so we can make it right.