Shipping policy

Shipping Policy

All orders are shipped directly from our U.S. warehouse within 1–2 business days.
Once shipped, customers will receive a tracking number via email.
Estimated delivery time within the U.S. is typically 2–5 business days, depending on your location.

Please ensure all shipping details are accurate before completing your order. Botanix is not responsible for delays caused by incorrect addresses or carrier issues once the order has left our facility.

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Refund Policy

We do not accept refunds or returns once an order has been placed, unless there was an order mishap, such as:

• Receiving the wrong item

• Damaged or defective product upon arrival

In these rare cases, please contact our support team within 7 days of delivery with your order number and photo proof so we can make it right.